Legal
Refund Policy
Effective Date: July 15, 2026
Welcome to Chantos Ebooks. We want you to feel confident in every purchase. This Refund Policy explains when and how you can request a refund for digital products purchased directly from us.
1. Our Refund Window
Because our products are digital downloads (ebooks, PDFs, checklists, and box sets), we offer a 7-day refund policy from the date of purchase.
- You may request a full refund within 7 days of your purchase date, no questions asked.
- Refund requests made after the 7-day window will be reviewed on a case-by-case basis and are not guaranteed.
2. Eligibility for a Refund
To be eligible for a refund, your request must meet the following conditions:
- The purchase was made directly through our website (not through Amazon or another third-party retailer).
- The request is submitted within 7 days of the original purchase date.
- You provide the email address and/or order number used at checkout.
3. Purchases Made Through Third Parties
If you purchased a book or product through Amazon, Apple Books, or another third-party retailer, that platform's own refund policy applies. Please contact them directly to request a refund, as we are unable to process refunds on their behalf.
4. How to Request a Refund
To request a refund, simply:
- Email us at the contact address below with the subject line "Refund Request."
- Include your name, order number (or the email used at checkout), and purchase date.
- Let us know the reason for your request (optional, but it helps us improve).
We aim to review and respond to all refund requests within 2–3 business days.
5. How Refunds Are Processed
Once your refund request is approved, we will process it to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. Approved refunds will also result in the revocation of access to the downloaded files where applicable.
6. Non-Refundable Situations
We reserve the right to decline a refund request if:
- The request falls outside the 7-day refund window.
- There is evidence of misuse, such as repeated purchase-and-refund activity.
- The product was purchased through a third-party retailer subject to its own refund terms.
7. Updates to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Effective Date" at the top of this page.
Contact Us
If you have questions about a purchase or would like to request a refund, please reach out to us at:
- Email: myrachanto1@gmail.com
- Website: Chantos Ebooks (Update with your domain)